Description
Shipping & Returns
Shipping information
- We ship worldwide with Swiss Post.
Orders from Switzerland and Liechtenstein will be shipped from Switzerland, so there are no import fees - Orders placed from all countries except for Switzerland and Liechtenstein will be shipped from Switzerland which means that you have to pay your local VAT, import taxes and handling fees upon delivery. These costs are not included in the price you pay in our shop.
- To calculate the shipping to your country, please put the desired products in the shopping cart and proceed to the checkout. You will be able to calculate the exact shipping cost before placing the order.
Delivery times are usually:
- within Germany: 1-3 working days
- within the EU & UK: 2-6 working days
- Rest of the world: 10-25 days
There are no shipping costs for digital content (data created and provided in digital form).
Digital content will be sent to you as a file by e-mail within 24 hours of the conclusion of the contract (after the time of your payment instruction in the case of agreed advance payment).
Digital contents are made available to you via a link communicated by e-mail.
This e-mail with access data for the provision of the digital content will be sent to you within 24 hours of the conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction).
Digital content will be made available to you in your customer account.
The digital content will be made available within 24 hours of the conclusion of the contract (in the case of agreed prepayment, after the time of your payment instruction).
You will also be informed about the provision by e-mail.
Accepted payment methods
- Payment by credit card
- Payment by PayPal
- Payment by Giropay
- Payment by Google Pay
- Payment by Apple Pay
- P24 via Stripe
- SOFORT via Stripe
- EPS via Stripe
- Bancontact via Stripe
Further payment details
If you pay by credit card, your credit card account will be debited upon conclusion of the contract.
If you have any questions, you will find our contact details in the imprint.
